JivoChat is an all-in-one business messenger that is optimized for Wordpress which teams use to talk to customers everywhere: live chat, phone, email, and social. JivoChat allows you to serve efficient customer support to your clients, thereby increasing your conversion and sales. Customize and configure freely, get the most out of it by reflecting your style and strategy.
Omnichannel: Send and receive client communications through Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, your support e-mail address, and even your phone! All inquiries are in one place to be handled.
Offline Messages: Are you not available 24/7? It is perfectly fine, inquiries will be on hold at your inbox and you can reach clients afterward given that they leave their e-mail address on a contact form.
Callbacks: Offer your visitors a call when chat is not enough. They can type their phone number and request a call, which you can make from our app conveniently.
Power and Variety of Apps: JivoChat offers powerful desktop and mobile apps and a web-based app that you can reach via your favorite browser.
Multi-agent Chats: Transfer chats to your colleagues or invite them to participate in open support chats with customers.
Visitor Monitoring & Smart Triggers: Track your visitors in real-time and proactively initiate live chats with them upon conditions you’ve set.
Built-in CRM: Jivo offers a simple CRM in the app that allows you to track statuses with your clients, attach comments to them, and funnel them.
Unlimited Archive: All visitors and all of your conversations are stored without a limit. Conversation history with a client automatically loads when you chat again.
Team Chats: Do you use apps to communicate as a team? You won't need them anymore, we offer an efficient and powerful team chat feature at our app. All messages at one place!
Reminders: Set a reminder for you or one of your colleagues to perform future actions on a specific conversation with a customer.
Geo-IP Based Behaviors: With our Regions feature, you can show a customized widget for different cities or countries. With a different language, behavior, or set of agents.
Automatic Translator: Forget the language barriers, Jivo will automatically translate your live chat in both directions with foreign-language speakers instantly and accurately.
Quick Phrases & Canned Responses: Create predefined messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
Typing Insights: See the messages that visitors live typing before they hit “send.”
GDPR Compliance: JivoChat fully complies with GDPR requirements.
CRM Integrations, API & Webhooks: Are you looking for a powerful arsenal to let you extend boundaries? JivoChat offers a powerful set of solutions for you then. You can have a live chat widget where you want with our Webhooks API, change the behavior of the widget with JS API, and integrate your CRM with Webhooks.
Quick Site Load Time: Don’t worry about your loading time: Jivo scripts are loaded asynchronously.
We have 24/7 live support! In case you need instructions, you can visit our knowledge base. You can ask your questions to our support at our knowledge base via JivoChat Live Chat widget.
Absolutely! After you sign up, for the first 14 days all features will be available at trial. After that, you can use it free with limited features, or you can subscribe to premium plan and enjoy our benefits fully. You can check our pricing in detail here.
No, you don't! JivoChat is a SaaS service, which means all the server stuff is on us. You just need to install and activate the Wordpress module, and you're all set.
You can customize your chat widget by its behavior, style, position, texts on it and many more!
Yes, it’s possible to hide the chat widget with a simple click. When you want to show it again, it is again done with a simple click.
Not at all, not even at free version. You can use your JivoChat account with multiple websites, and you can have as many chats as you want.